Frequently Asked Questions
Below are some answers from our expert appliance repair techs from everyday customers just like you here in San Jose and the South Bay. If your questions is not answered here then please feel free to call, text or email us anytime!
What time do you close?
We remain available until 6:00 p.m.
What areas do you service in San Jose?
All of San Jose and the entire South Bay area from Palo Alto to Milpitas.
What appliances do you repair?
We repair all appliances including built-in luxury units, commercial kitchen appliances and industrial refrigeration units like meat lockers plus wine cellars.
Do you offer over-the-phone estimates?
In some cases we'll do our best to tell you what you might spend but for most repair requests please understand that we would have to see the unit first.
Do you offer same-day service?
"Your Climate" always offers fast same-day service especially if you need a refrigerator or freezer repaired. We service all of San Jose and the South Bay area so contact us anytime for an appointment.
What are your fees?
Our call-out and estimate fee starts at just $75 which is about half the price of our leading corporate competitors although, "Your Climate" is one of the few repair companies in San Jose to apply this small initial fee towards the total. Basically, it is like a small deposit for our expert services.
Do you charge extra for Sundays or holidays?
Yes, of course, if you need to contact a technician urgently on a day when we are closed, we will charge you twice the usual rate.
Do you repair Samsung appliances or LG refrigerators in San Jose?
Yep, we can repair any Samsung appliance that heats, cools or washes including LG refrigerators and Samsung dishwashers, ovens and wine refrigerators.
Do you repair built-in refrigerators like Dacor, Thermador, Viking and Sub Zero?
Yes, we are one of the few refrigeration companies able to repair German import brands like Bosch and Gaggenau so of course we can repair Viking, Dacor and Thermador.
My front-load washer smells bad and has black stuff. Should I get that looked at?
Call "Your Climate" if you smell a foul order from your washer or see black gunk. That's mold. We'll do our best to clean it out but the rubber boot or gasket may need to be replaced.
Is it worth repairing a Samsung refrigerator or LG fridge?
Yes it is and most LG refrigerators have a seven year warranty for the compressor.
How expensive is it to replace a compressor?
The compressor is basically like the heart of the refrigerator and one of the most expensive parts to replace. Most compressors start at $300 and can easily go up from there. However, it is still often times cheaper to replace the compressor rather than buy a new refrigerator especially, with built-in fridges like Thermador, Viking and Dacor.
What is the life expectancy of my fridge?
At least 15 years if maintained and treated properly. US-made brands can last longer.
What appliance brand do you recommend to buy?
We recommend purchasing Whirlpool appliances if you are on a budget. If you are looking for high-end and luxury appliances then we would recommend Sub Zero - Wolf for refrigeration and Viking for ovens & dishwashers.
Is it worth keeping my wine refrigerator and small wine cooler?
Certain import brands may no longer manufacture replacement parts and therefore we cannot repair these wine fridge models. Small table-top wine coolers units are not worth repairing. A new small wine cooler can be bought for just slightly over the total price for repairing these units. For large units like a Vinotemp wine closet or a large wine cellar then you will certainly want to have those repaired.
What is the ideal fridge temperature?
Keep your refrigerator set to a temperature range of 35°-38°F (or 1.7°-3.3°C) and a few degrees lower for outdoor fridges during hot San Jose summers.
Which LG fridge model is the best right now?
We recommend the following LG refrigerator models: LG 284 L, LG LFXS series, LG 889 L and the stylish as well as high tech LG Signature 984L InstaView
Is it expensive to repair a Samsung or LG appliance?
It depends although the replacement parts do carry a higher premium due to shipping costs from South Korea and China. These brands are also the Lexus or Mazda of appliances. They will always require a seasoned appliance repair tech.
Do Samsung and LG appliances break a lot?
Samsung and LG appliances have many pioneering and unique features that many other brands do not have. However, those extra press settings and warming features equal more things that can break and go wrong. With proper maintenance these units can last many years problem-free.
What is the best German refrigerator company to buy?
Overall, our techs like Bosch appliances for import fridges.
Should I repair my garbage disposal?
Unless you have a commercial garbage disposal a majority of the time our appliance repair techs will simply replace the unit. Nowadays, many 1/2 HP disposals and Insinkerator units are so cheap now it is best to replace rather than repair.
What time do you close?
We remain available until 6:00 p.m.
What areas do you service in San Jose?
All of San Jose and the entire South Bay area from Palo Alto to Milpitas.
What appliances do you repair?
We repair all appliances including built-in luxury units, commercial kitchen appliances and industrial refrigeration units like meat lockers plus wine cellars.
Do you offer over-the-phone estimates?
In some cases we'll do our best to tell you what you might spend but for most repair requests please understand that we would have to see the unit first.
Do you offer same-day service?
"Your Climate" always offers fast same-day service especially if you need a refrigerator or freezer repaired. We service all of San Jose and the South Bay area so contact us anytime for an appointment.
What are your fees?
Our call-out and estimate fee starts at just $75 which is about half the price of our leading corporate competitors although, "Your Climate" is one of the few repair companies in San Jose to apply this small initial fee towards the total. Basically, it is like a small deposit for our expert services.
Do you charge extra for Sundays or holidays?
Yes, of course, if you need to contact a technician urgently on a day when we are closed, we will charge you twice the usual rate.
Do you repair Samsung appliances or LG refrigerators in San Jose?
Yep, we can repair any Samsung appliance that heats, cools or washes including LG refrigerators and Samsung dishwashers, ovens and wine refrigerators.
Do you repair built-in refrigerators like Dacor, Thermador, Viking and Sub Zero?
Yes, we are one of the few refrigeration companies able to repair German import brands like Bosch and Gaggenau so of course we can repair Viking, Dacor and Thermador.
My front-load washer smells bad and has black stuff. Should I get that looked at?
Call "Your Climate" if you smell a foul order from your washer or see black gunk. That's mold. We'll do our best to clean it out but the rubber boot or gasket may need to be replaced.
Is it worth repairing a Samsung refrigerator or LG fridge?
Yes it is and most LG refrigerators have a seven year warranty for the compressor.
How expensive is it to replace a compressor?
The compressor is basically like the heart of the refrigerator and one of the most expensive parts to replace. Most compressors start at $300 and can easily go up from there. However, it is still often times cheaper to replace the compressor rather than buy a new refrigerator especially, with built-in fridges like Thermador, Viking and Dacor.
What is the life expectancy of my fridge?
At least 15 years if maintained and treated properly. US-made brands can last longer.
What appliance brand do you recommend to buy?
We recommend purchasing Whirlpool appliances if you are on a budget. If you are looking for high-end and luxury appliances then we would recommend Sub Zero - Wolf for refrigeration and Viking for ovens & dishwashers.
Is it worth keeping my wine refrigerator and small wine cooler?
Certain import brands may no longer manufacture replacement parts and therefore we cannot repair these wine fridge models. Small table-top wine coolers units are not worth repairing. A new small wine cooler can be bought for just slightly over the total price for repairing these units. For large units like a Vinotemp wine closet or a large wine cellar then you will certainly want to have those repaired.
What is the ideal fridge temperature?
Keep your refrigerator set to a temperature range of 35°-38°F (or 1.7°-3.3°C) and a few degrees lower for outdoor fridges during hot San Jose summers.
Which LG fridge model is the best right now?
We recommend the following LG refrigerator models: LG 284 L, LG LFXS series, LG 889 L and the stylish as well as high tech LG Signature 984L InstaView
Is it expensive to repair a Samsung or LG appliance?
It depends although the replacement parts do carry a higher premium due to shipping costs from South Korea and China. These brands are also the Lexus or Mazda of appliances. They will always require a seasoned appliance repair tech.
Do Samsung and LG appliances break a lot?
Samsung and LG appliances have many pioneering and unique features that many other brands do not have. However, those extra press settings and warming features equal more things that can break and go wrong. With proper maintenance these units can last many years problem-free.
What is the best German refrigerator company to buy?
Overall, our techs like Bosch appliances for import fridges.
Should I repair my garbage disposal?
Unless you have a commercial garbage disposal a majority of the time our appliance repair techs will simply replace the unit. Nowadays, many 1/2 HP disposals and Insinkerator units are so cheap now it is best to replace rather than repair.